This should be fun...

I finally had a taste on how a handle a disgruntled client... A VERY disgruntled client at that... It started because I was given faulty information to begin with... While I was able to provide an option/ solution to the problem, the client ended the meeting by saying that he will be discussing it with his wife...

The feeling that I had before, during and after that meeting is quite hard to describe but let's put it this way:

Imagine that you're hunting a wolf... After a supposedly good shot, the wolf managed to escape... And then that same wolf shows up behind you, snarling and with blood in its eyes... And then it starts attacking you... And then somehow, you manage to kill it... Unfortunately, the dead wolf's buddies show up and start to surround you, ready to kill you.

While the deal is far from being declared "dead" its still quite unsettling to be in that kind of situation which, by the way dear reader, isn't over yet...